Privacy Policy

Information in the game

iCarus does not require an account. The game does not collect or transmit personal information to the developer, include advertising or analytics services, or track you across other companies’ apps or websites.

Scores, game settings, mission progress, XP, earned currency, and equipment unlocks are saved locally on your device so the game can remember your progress and preferences. This game data is not sent to a developer-operated server.

Your device or Apple backup services may include app data in backups according to your device settings. Apple separately controls any information it processes when you download the app or use its services.

When you contact support

If you email support, we receive your email address, the contents of your message, and any attachments or device details you choose to provide, such as your iPhone model, iOS version, game version, screenshots, or recordings. We use this information to respond, investigate problems, and improve the game.

The website’s report builder prepares a message in your browser. It does not send the form contents to us automatically. “Open email” passes the report to your email app, and “Copy report” copies it to your clipboard. We receive it only if you send it. Please do not include passwords, payment details, or unnecessary personal information.

Support website and service providers

The support website is hosted by Cloudflare. Cloudflare may process technical request information, including IP addresses and browser or device information, to deliver and protect the website. Its handling of this information is described in Cloudflare’s Privacy Policy.

The site itself does not use advertising trackers or analytics scripts, set its own cookies, or save report drafts in browser storage. Our email service provider processes support messages to deliver and store correspondence. Service providers may process information outside your country.

We do not sell personal information or share it for targeted advertising. We may disclose information when required by law or necessary to protect users, security, or legal rights.

Retention and deletion

Local game data remains on your device until removed. Deleting the app—not merely offloading it—removes its local data and may permanently erase your progress. Copies in device backups are managed through your Apple or device backup settings.

We retain support correspondence only as long as needed to handle the request, investigate related issues, and meet applicable legal obligations. You can ask us to delete your support correspondence by emailing support@eleventwelve.agency. Some records may need to be retained for legal reasons, and backup copies may remain until replaced or expire.

Your choices and privacy requests

You choose whether to contact support and what to include. Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information we hold, or to object to or restrict its use. Contact support to make a request. We may need to verify that the information relates to you.

We cannot access or remotely delete game progress stored solely on your device.

Children’s privacy

The game does not ask players to submit personal information. We do not knowingly collect personal information from children under 13 through support correspondence. If you believe a child has provided personal information, contact support so we can investigate and delete it where appropriate.

Security and policy updates

We use reasonable safeguards for information provided to support, but no method of storage or transmission is completely secure. If our data practices change, we will update this policy and its effective date and provide any additional notice required by law.

Contact

Developer/operator: E12.agency

iCarus support: support@eleventwelve.agency